Engineering Journal: Science and InnovationELECTRONIC SCIENCE AND ENGINEERING PUBLICATION
Certificate of Registration Media number Эл #ФС77-53688 of 17 April 2013. ISSN 2308-6033. DOI 10.18698/2308-6033
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Article

Development of the automated system of calls in progressive and predictive operating modes

Published: 11.10.2014

Authors: Karyshev A.A., Molchanov D.S.

Published in issue: #5(29)/2014

DOI: 10.18698/2308-6033-2014-5-1283

Category: Information technology

The study tested call-centers’ work automation system. We examined the program developed on the basis of the open FreeSwitch platform, realizing progressive and predictive algorithms of dialing numbers when calling. We describe interfaces and structures of databases of the automated system.


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